Get helpful answers to our customers’ most frequently asked questions

Customer Service Questions

How do I pay my bill?
The easiest way to pay your bill is to log in to our online customer portal to view and take care of invoices and set up autopay. You can also call our office.


Are quotes free?


What kind of services do you offer?

Lawn care fertilization programs, tree and shrub care, perimeter pest control, flea and tick control, and aeration and overseeding.

How often do you come out for treatments?
Our lawn care services are spaced out 4 to 6 weeks apart. 
Where are you located?
9301 Hamilton Dr Mentor, OH 44060


Lawn Questions

How long until I can go out onto the lawn after a treatment?

We recommend 2 to 3 hours.

Do the treatments need to be watered in?

It helps to water in applications, however, our organic-based fertilizer will break down naturally with rain or morning dew. If you received a special treatment, such as grub prevention, we recommend watering it in.

Are the products safe for pets?

We recommend keeping pets off of the lawn for 2 to 3 hours just so the granules can settle and the weed control can dry. After that, they can go out on the lawn.

Will rain interfere with treatments?

The rain is good to help water in and activate the fertilizer. Our weed control is rain-fast within 1 hour, but a heavy downpour could make weed control less effective. In this case, we can respray 10 to 14 days later.

Tree and Shrub Questions 

How often do the plants get fertilized?

Twice per year – in spring and fall. We apply fertilization directly to the plants, as well as into the ground to benefit their root systems.

How many treatments do the plants need?
We offer 6 treatments, all of which are important and beneficial to your plants since they require different forms of care throughout the growing season. 
Which plants do we treat?
We treat all deciduous and evergreen plants in the landscape up to 15 feet tall. 
How and when do you prune the plants?
This depends on what plants you have to be pruned, however, most plants in Northeast Ohio are best to be pruned when they are in their dormant state, late winter/early spring.
What is the best location for a specific plant?
Different plants require different amounts of shade, sun, water, soil, and fertilization. Researching ahead of planting can help you determine which plants best suit your landscape for the best results. 

Perimeter Pest Control Questions

Is this safe for pets?

We recommend keeping pets inside until the product is dry. Once dry, products are safe for pets.

Will this get rid of insects if it’s raining?
Once the product is applied, it is very difficult to wash off, plus the gutters will protect the application. Power washing on the other hand, will make the treatment less effective.
Will this get rid of insects in the house?
No. If you already have pests inside, you will have to use another method to control them. 
How long does this treatment last?
Perimeter pest control treatments last 4 to 6 weeks, depending on weather conditions.
How many treatments are included in the program?
We recommend 5 treatments for best results. 

Lawn Care Company Myths

A customer can get very good results with less than the recommended treatments

Our program is designed to keep your lawn fed and weeds treated based on our typical growing season. Skipping treatments will allow weeds to get mature and more difficult to control and your lawn will lack the nutrition to stay healthy and green.

A customer can get great service at a cheap price

The old saying “You pay for what you get” is very true when it comes to a lawn care service. Turf Pride is a premium service with trained licensed lawn specialists. When there is an issue in the lawn, we attend to it!

Because a customer has service, the customer does not need to do anything to help.

Lawn care is a partnership between us and our customer, proper mowing and watering is crucial to get the results we all want. We will continue to work with you and help advise the best practices for maintenance to your lawn.

All lawn care companies are the same

You would be surprised how different lawn care companies are! Some are large corporate companies that are headquartered in different states, some use high nitrogen synthetic fertilizers and others, like Turf Pride, use organic based. Some have a call center to take calls and other local companies, such as Turf Pride, take all calls in-house. The list goes on and on.

Lawn products are bad for the environment

We care about the environment and are proud to contribute to a better environment! A 50×50 foot area of healthy lawn generates enough oxygen to supply a family of four. Lawns are 3x more productive at producing oxygen than trees. 1 acre of grass produces more oxygen than 1 acre of rainforest. Using turf instead of concrete on road embankments reduces traffic noise by 200%.

It is cheaper to treat the lawn yourself

When most people check pricing at the box stores for fertilizer, they tend to forget that adding weed control for broadleafs, specialty herbicides for nutsedge, crabgrass breakthrough, insecticides for grubs and surface-feeding insects, all add to the cost. Our lawn specialists have many products to treat many issues that may arise, plus the knowledge to diagnose issues before they get out of hand. You’ll find that the money you save is probably not worth your time.

Lawn Application Myths

Removing clippings is necessary to prevent thatch

Thatch is the build-up of stems and grass roots intermingled together. The clippings, however, are mainly water and nutrients that will recycle back into the lawn and keep your lawn greener. So, take that bag off of your mower!

Mowing height is not important

Proper mowing height is extremely important, 3.5”-4” will help shade the soil, retain moisture and less weeds will invade. Mowing short will stress the lawn and invite weeds and disease.

Fertilizing should not be done in high temperatures

High nitrogen fertilizers should not be used when the lawn is under too much summer stress, however, a good organic-based slow release will help your lawn when it comes out of the dormant state. This is also the time of year we see a lot of issues, such as surface-feeding insects.

Watering should be done every day in the summer

Too much water will have some adverse effects. We recommend watering deep and infrequent to soak the root system. 1.5” to 2” per week. Over-watering will encourage more weeds and diseases to invade your lawn.

Brown spots on the lawn are caused by the misapplication of products

Brown spots caused by misapplication are not common. With today's slow release of organic based fertilizer and our calibrated equipment, your lawn receives the proper rate of product every time. It could be a number of issues causing this, such as insects, disease, drought, and more. Be sure to contact our office to diagnose any brown areas in the lawn as soon as you see the issue.

Animals digging in the lawn means grubs are present

Animals, such as skunks, will dig for many insects that live in the lawn. They eat crickets, beetles, grubs, and even small rodents like mice and moles. Seeing skunks does not mean you have grubs in the lawn.


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