Customer Service Questions
How do I pay my bill?
Are quotes free?
What kind of services do you offer?
Lawn care fertilization programs, tree and shrub care, perimeter pest control, flea and tick control, and aeration and overseeding.
How often do you come out for treatments?
Where are you located?
How long until I can go out onto the lawn after a treatment?
We recommend 2 to 3 hours.
Do the treatments need to be watered in?
It helps to water in applications, however, our organic-based fertilizer will break down naturally with rain or morning dew. If you received a special treatment, such as grub prevention, we recommend watering it in.
Are the products safe for pets?
We recommend keeping pets off of the lawn for 2 to 3 hours just so the granules can settle and the weed control can dry. After that, they can go out on the lawn.
Will rain interfere with treatments?
The rain is good to help water in and activate the fertilizer. Our weed control is rain-fast within 1 hour, but a heavy downpour could make weed control less effective. In this case, we can respray 10 to 14 days later.
Tree and Shrub Questions
How often do the plants get fertilized?
Twice per year – in spring and fall. We apply fertilization directly to the plants, as well as into the ground to benefit their root systems.
How many treatments do the plants need?
Which plants do we treat?
How and when do you prune the plants?
What is the best location for a specific plant?
Perimeter Pest Control Questions
Is this safe for pets?
We recommend keeping pets inside until the product is dry. Once dry, products are safe for pets.
Will this get rid of insects if it’s raining?
Will this get rid of insects in the house?
How long does this treatment last?
How many treatments are included in the program?
Lawn Care Company Myths
A customer can get very good results with less than the recommended treatments
Our program is designed to keep your lawn fed and weeds treated based on our typical growing season. Skipping treatments will allow weeds to get mature and more difficult to control and your lawn will lack the nutrition to stay healthy and green.
A customer can get great service at a cheap price
The old saying “You pay for what you get” is very true when it comes to a lawn care service. Turf Pride is a premium service with trained licensed lawn specialists. When there is an issue in the lawn, we attend to it!
Because a customer has service, the customer does not need to do anything to help.
Lawn care is a partnership between us and our customer, proper mowing and watering is crucial to get the results we all want. We will continue to work with you and help advise the best practices for maintenance to your lawn.
All lawn care companies are the same
You would be surprised how different lawn care companies are! Some are large corporate companies that are headquartered in different states, some use high nitrogen synthetic fertilizers and others, like Turf Pride, use organic based. Some have a call center to take calls and other local companies, such as Turf Pride, take all calls in-house. The list goes on and on.
Lawn products are bad for the environment
We care about the environment and are proud to contribute to a better environment! A 50×50 foot area of healthy lawn generates enough oxygen to supply a family of four. Lawns are 3x more productive at producing oxygen than trees. 1 acre of grass produces more oxygen than 1 acre of rainforest. Using turf instead of concrete on road embankments reduces traffic noise by 200%.
It is cheaper to treat the lawn yourself
When most people check pricing at the box stores for fertilizer, they tend to forget that adding weed control for broadleafs, specialty herbicides for nutsedge, crabgrass breakthrough, insecticides for grubs and surface-feeding insects, all add to the cost. Our lawn specialists have many products to treat many issues that may arise, plus the knowledge to diagnose issues before they get out of hand. You’ll find that the money you save is probably not worth your time.
Lawn Application Myths
Removing clippings is necessary to prevent thatch
Thatch is the build-up of stems and grass roots intermingled together. The clippings, however, are mainly water and nutrients that will recycle back into the lawn and keep your lawn greener. So, take that bag off of your mower!
Mowing height is not important
Proper mowing height is extremely important, 3.5”-4” will help shade the soil, retain moisture and less weeds will invade. Mowing short will stress the lawn and invite weeds and disease.
Fertilizing should not be done in high temperatures
High nitrogen fertilizers should not be used when the lawn is under too much summer stress, however, a good organic-based slow release will help your lawn when it comes out of the dormant state. This is also the time of year we see a lot of issues, such as surface-feeding insects.
Watering should be done every day in the summer
Too much water will have some adverse effects. We recommend watering deep and infrequent to soak the root system. 1.5” to 2” per week. Over-watering will encourage more weeds and diseases to invade your lawn.
Brown spots on the lawn are caused by the misapplication of products
Brown spots caused by misapplication are not common. With today's slow release of organic based fertilizer and our calibrated equipment, your lawn receives the proper rate of product every time. It could be a number of issues causing this, such as insects, disease, drought, and more. Be sure to contact our office to diagnose any brown areas in the lawn as soon as you see the issue.
Animals digging in the lawn means grubs are present
Animals, such as skunks, will dig for many insects that live in the lawn. They eat crickets, beetles, grubs, and even small rodents like mice and moles. Seeing skunks does not mean you have grubs in the lawn.
Years of Service